Shipping policy

Shipping Policy

At CommerceSigns, we are committed to delivering our high-quality signage products efficiently and on time. Once your payment is processed, we begin preparing your order for shipment within 1-3 business days. Depending on the product and your location, orders typically arrive within 5-10 business days. We ship from multiple locations across the USA to ensure timely deliveries.

Most of our products are made in the USA, and we source some items internationally. Shipping costs are calculated at checkout based on your order's size, weight, and destination. If you choose to return a product, please note that customers are responsible for the return shipping costs, as outlined in our Return Policy.

After your order ships, we will provide you with a tracking number via email so you can monitor the status of your delivery. If you do not receive tracking information within three business days, please contact us at cs@commercesigns.com for assistance.

While we strive to deliver within the estimated timeframe, there may be occasional delays due to factors beyond our control, such as weather or carrier issues. In such cases, we are not liable but will work with you to resolve any concerns.

Currently, we only ship within the United States and do not offer international shipping. If your package is lost or damaged during transit, please contact us immediately at cs@commercesigns.com with your order details, and we will work with the carrier to resolve the issue promptly.

Shipping FAQs
1. How long will it take to receive my order?
Shipping times typically range from 5-10 business days, depending on the product type and your location. You will receive a tracking number via email once your order has shipped.

2. Where do you ship from?
We ship from multiple locations across the United States to ensure prompt delivery. The shipping origin may vary based on the product ordered.

3. How are shipping costs calculated?
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. These will be displayed before completing your purchase.

4. Do you ship internationally?
No, we currently only ship within the United States.

5. What happens if my order is delayed?
While we aim to meet estimated shipping times, delays can occur due to unforeseen circumstances. If your shipment is significantly delayed, please contact us at cs@commercesigns.com for assistance.

6. Can I return the product, and who pays for shipping?
Yes, you may return your product within the terms of our return policy. However, customers are responsible for covering the shipping costs of returned items.

7. What should I do if my package is lost or arrives damaged?
Please contact us immediately at cs@commercesigns.com with your order details if your package is lost or damaged. We will work with the carrier to resolve the issue.